Choosing a fulfilment company

Here are a few things you should ask a fulfilment company you are considering using.

1. How long have you been in business?

2. What shipping companies do you use?

3. What's the total cost for a picked, packed and dispatched order?

4. What's the total cost for receiving stock?

5. What are your setup fees? And do you have a minimum monthly fee?

6. How much volume can you handle?

7. What service guarantees and compensation do you offer (in case of a mistake)?

8. How do you handle mistakes?

9. What is your procedure for receiving orders?

10. Can I access my account online?

11. Can you/how do you handle returns? And what are the fees?

An obvious choice for a fulfilment company is Amazon. They have some very competitive rates and of course the full infrastructure of the Amazon business behind their fulfilment operation. It can also be a great bonus if you sell on Amazon too.