I don't want to charge VAT when delivering to certain countries, how can I do this?
To not charge VAT to customers that select delivery to a particular location (like the United States) you need to set the delivery zone as a 'non vat' delivery zone.
1. Navigate to the delivery settings page (select 'checkout' from the left menu and then 'delivery rates').
2. Find the zone you want to change.
3. Untick the 'Should VAT be charged to customers that select this zone?' tick box.
4. Go to your website and make sure the new change is working. When selecting this delivery zone from the 'select your delivery destination' drop down list, VAT will be taken off the price of your products.
This setting will only take effect if you have selected in your account that you are VAT registered.