Delivery zones are the locations that your customers can choose from when on the shopping basket page. The delivery zone chosen by the customer will determine what delivery rates shown at checkout.
Delivery zone types
There are 3 types of delivery zones that you can configure rates for. These are:
i) Each country, individually, e.g. 'France', 'United Kingdom', 'United States'
ii) Special areas in the UK area where delivery is normally charged differently Northern Ireland, BFPO, Channel Islands, Scottish Highlands, Isle of Man, Scottish Islands, Isle of Wight
iii) Large areas covering more than one country (i.e. Rest Of The World and Europe).
You can add a Rest Of The World delivery zone which will apply to any country selected by the user that you haven't specifically added rates for. Add Europe (which works in the same way except for only countries in Europe). Another delivery zone available is EU Vat Zone Countries which only contains countries within the EU VAT Zone. Rates configured for EU Vat Zone Countries take precedence over those configured for the European Countries.
You can also add 'click & collect' which users can use if they are going to pick up their order from you.
Adding new zones
When your account is created it will already have the United Kingdom delivery zone added, but adding new zones is easily done in your account. Select 'checkout' from the left hand menu and then 'delivery rates'.
To add a new zone just click the drop down list at the top of the page (in the 'add a new delivery zone' box).
Select the new zone from the list and then click the 'add this zone' button.
The added zone will then appear in the list of zones beneath (you can find out how to add rates to this zone by reading here).
Zones you have added will be shown in a list.
To open a zone and configure rates you just have to click on it.
If you're charging VAT on your website you can specify that they won't be charged VAT if they select a particular zone (like United States).
To do so you just have to untick the 'should VAT be charged to customers that select this zone' tick box.