Custom domain names & DNS
If you haven't already registered a domain name for your website you can do so through a domain name registrar.
Registering a domain name is easy, and should only take a few minutes and will cost anywhere between £3 and £20 (depending on the domain name that you choose).
We recommend Namesco for domain registration. Click here to register your domain name with Namesco now.
Once you've got your domain name and are ready to launch your website, you can follow the steps shown below to go live.
Entering your custom domain into your account
If you want your website to appear at www.yourdomainname.com...
Click 'your account' from the menu on the left hand side and then the 'domain names' link.
Scroll down the page to the 'your live domain name' section...
Enter your domain name into the 'domain name' box. Don't enter www or http:// at the start of the domain name.
Click the 'save domain name' button beneath the box.
If you want your website to appear at a subdomain name, e.g. shop.yourdomainname.com...
Enter the subdomain name into the 'domain name' box. Don't enter with http:// at the start of the domain name.
You'll also need to tick the box 'tick if it is a subdomain...'
In order for your domain name to go live, you'll then need to change some settings on your domain name called 'the DNS'.
Changing the DNS of your domain name
You'll need to change something called the CNAME record on your domain name.
You'll need to know who you registered your domain name with and the login details for their control panel.
Once you have located this information login to your domain name and look where you can change the DNS on your domain name.
If you can't find where to change it you'll need to contact the registrar's support who will show you how to make the change.
You need to create a DNS entry on your domain name (or edit an existing one) for the www. subdomain e.g.
The CNAME needs to be set to point to ecommercedns.uk
Once you've made the change it can take up to 24 hours to process (usually though it only takes a few hours).
If you're using a subdomain for your website, like shop.yourdomainname.com, then you'll need to create a CNAME record for the subdomain to point to ecommercedns.uk (not a CNAME for www.yourdomainname.com). If you need help contact us.
Once you've added your A & CNAME records to your domain name, you'll also need to create 2 other DNS records, known as TXT records, see our instructions here.
Redirecting yourdomain.com to www.yourdomain.com
Its best practice to point the top level of your domain name (e.g. yourdomain.com) to automatically forward to www.yourdomain.com. You can be penalised in search engine rankings if you don't do this.
Your domain registrar may allow you to do this through your domain name control panel but if you can't then you can create an A record for yourdomain.com (without the www.) to point to 220.127.116.11. Our DNS service will then automatically redirect it to the www. subdomain.