Feefo Feedback Engine

If you are already using Feefo to collect reviews about your business, then you can use the Feefo extension to

i) Send your orders to Feefo so that they can send out feedback invitations to your customers
ii) Display product reviews (on your website's product pages)
iii) Display service reviews (on any page on your website)

Example service reviews...

Example product reviews...

If you don't already have a Feefo account, you can open one by clicking here.


Installing the extension (displaying reviews)

Select 'apps and extensions' from the left menu and then 'available extensions'. Find the 'feefo reviews' extension and click to activate it on your account.

Once the extension is activated you'll then need to add the relevant code to your website's files (described below). Adding the code will place reviews on your website. To add the relevant code you'll need to use the page editor, alternatively you can click the 'request installation' button and we'll install the code for you (a small charge will be made for the installation, which is listed on the extension page).

For self-installation

1. The code for service reviews is as follows

{% for review in global.feefo_reviews %}
    {{ review.title }}
    {{ review.comment }}
    {{ review.rating }}
    {{ review.date|date('d/m/Y') }}
    {{ review.product_code }}
{% endfor %}

2. The code for product reviews is as follows

{% for review in product.feefo_reviews %}
    {{ review.title }}
    {{ review.comment }}
    {{ review.rating }}
    {{ review.date|date('d/m/Y') }}
    {{ review.product_code }}
{% endfor %}

3. You can use the variable {{ product.feefo_review_count }} to display the number of reviews a product has received.

Please Note: A product review will only display on the product page (so the code needs to be added to the product.twig file). It is matched via the SKU code for the product, so you'll need to ensure that the SKU code for the product on your website matches the SKU code for the product on Feefo.


The Feefo feed

A feed of your orders is available at www.yourdomainname.com/feed/feefo?v=2 (replace www.yourdomainname.com with your actual domain name).

Orders will only appear in the feed if you have 'sent' the order to Feefo.

To send an order to Feefo, when viewing the order, you scroll to the 'order management' section and click the 'send to feefo' button (as shown on the screenshot below).

The order will then appear in the Feefo feed the next day (and be picked up by Feefo).